Return & Refund Policy
Thank you for shopping with Averolane. We are committed to providing quality outdoor products and a reliable shopping experience. This Return & Refund Policy explains when returns are accepted, which items are eligible, how return requests are handled, and how approved refunds are processed.
Please review this policy carefully before requesting a return or refund.
Return Eligibility
Averolane accepts returns for eligible damaged, defective, incorrect, and qualifying non-defective products, subject to the conditions outlined in this policy.
To qualify for a return, the product must be returned in its original condition with the original packaging and accessories whenever applicable.
All return requests are subject to review and approval by our support team.
Return Window
Return requests must be submitted within 30 days from the date the order was delivered.
Requests submitted after the 30-day return window may not be eligible for approval.
Eligible Return Conditions
A return may be accepted when:
- The product arrives damaged during delivery.
- The product is defective.
- The wrong product was received due to an error in order fulfillment.
- The product qualifies for a return under our applicable return conditions.
If a product arrives damaged, defective, or incorrect, customers must provide clear photographs showing the issue so our team can properly review the request.
Damage During Delivery
If a product is damaged during delivery due to circumstances occurring before or during shipment, Averolane will review the issue and provide assistance according to this policy.
Customers should contact us as soon as possible after receiving the order and provide clear photos of the damaged product and packaging when available.
Damage Caused After Delivery
Averolane is not responsible for damage caused after delivery due to misuse, improper handling, accidents, negligence, unauthorized modifications, or improper storage.
Products damaged through customer use or handling may not qualify for a return or refund.
Change of Mind
Returns are not accepted simply because a customer changes their mind, no longer wants the product, or has a personal preference after the order has been processed or shipped.
If you change your mind about an order, please contact our support team before the order is processed or shipped. Once the order has been processed or dispatched, Averolane is not responsible for change-of-mind requests.
Non-Eligible Returns
Returns may not be accepted for:
- Products damaged through misuse or improper handling.
- Products intentionally damaged after delivery.
- Products that have been altered or modified without authorization.
- Items returned without prior approval.
- Products returned after the 30-day return window.
- Change-of-mind or personal-preference requests.
- Items that do not meet the applicable return conditions.
Proof of Damage or Defect
For damaged, defective, or incorrect products, customers must provide clear photographs showing the issue.
Our support team may request additional photos, videos, product information, packaging details, or other information when necessary to review the claim.
Providing complete information helps us process your request more efficiently.
How to Request a Return
To request a return, please contact Support@averolane.shop and provide:
- Your Order Number
- A description of the issue or reason for the return
- Clear photographs of the product and issue, when applicable
- Any additional information requested by our support team
Please do not send an item back before receiving return approval and instructions from Averolane.
Return Approval
Every return request is reviewed individually.
If your request is approved, our support team will provide the appropriate return instructions, including the applicable return shipping procedure.
Items returned without prior authorization may not be accepted.
Return Shipping
Customers are generally responsible for the cost of return shipping.
However, if the return is required because the product was damaged, defective, or incorrect due to an error by Averolane, we will cover the applicable return shipping cost according to the approved return instructions.
For customer-responsible returns, the customer must arrange and pay for the return shipment.
We recommend using a trackable shipping service for approved returns. Averolane is not responsible for return packages that are lost, damaged, or cannot be verified while in transit when the customer is responsible for the return shipment.
Return Label
When a return is approved, our support team will provide the applicable return instructions. If a return label is provided, the customer must follow the instructions and use the designated carrier or return method.
If the customer is responsible for return shipping, they may be required to arrange the return shipment themselves using the provided instructions.
Exchanges
Averolane does not offer direct exchanges.
If you need a different product, size, style, or item, you must first return the eligible product according to this policy. Once the return process has been completed and any applicable refund has been issued, you may place a new order for the product you want.
Restocking Fee
Averolane does not charge a restocking fee for approved returns.
Restocking Fee: $0.00
Refund Review
Once the returned product has been received, our team will inspect and review it to determine whether it meets the requirements of this policy.
You will be notified of the outcome after the review has been completed.
Refund Processing Time
If your return is approved, the refund will generally be processed within 10 business days after the returned item has been received and inspected.
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.
Late or Delayed Refunds
If your refund has been approved and processed but you have not received the funds after the expected processing period, please contact our customer support team at Support@averolane.shop.
Our support team will review the available information and assist you with your refund inquiry.
Non-Refundable Charges
Standard shipping is free for Averolane orders. Any other applicable charges, if specifically disclosed during checkout, may be subject to the terms of the applicable return or refund.
Refund eligibility is determined after the return request and returned product have been reviewed.
Refund Method
Approved refunds are generally returned to the same payment method used for the original purchase.
Averolane cannot guarantee the exact date on which a refund will appear in a customer’s account because processing times depend on the applicable payment provider or financial institution.
Policy Updates
Averolane may update this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, services, or applicable requirements.
Any updates will become effective once the revised policy is published on this page.
Business Information
Business Name: Averolane
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST -10:00)
Business Email: Support@averolane.shop
Business Address: 218 E Graham Ave, Pryor Creek Oklahoma 74361, United states
Contact Us
If you have questions regarding returns, refunds, damaged products, defective items, or any other issue covered by this policy, please contact our customer support team at Support@averolane.shop.
We will be happy to assist you during our regular business hours.